We have worked with Lori Browning and her staff for many years off and on…not sure what kind of problems the other reviewers have had, but I assume it was for a legitimate reason. COLM is an upstanding, honest company with my best interest in mind…don’t get mad and write a bad review because you didn’t qualify, were a risk, or left your place trashed and didn’t get the cleaning deposit back! We love these guys and highly recommend working with them…